After-Sales Service Policy (SAV)

At Esprit Padel Shop, we are committed to providing top-quality customer service and ensuring our customers' satisfaction.

As part of our After-Sales Service (After-Sales) Policy, we are here to help you in the event of an issue with your padel racket.

Please read the instructions below carefully to help facilitate the processing of your request.

 

  • Warranty conditions:

 

    • All our padel rackets are covered by a standard 2-year warranty from the date of purchase.
    • The warranty does not cover damage caused by misuse, negligence, abuse, an accident (glass wall, impact, net, etc.) or unauthorised modification of the racket (paint, weight).
    • The warranty is valid only for the original purchaser and is non-transferable.

 

  • After-sales request process:

 

     

        • In the email, please include the following information:
        • Your full name and contact details (postal address, telephone number, order number).
        • The racket's serial number (usually located on the handle of the racket).
        • A detailed description of the problem encountered with the racket.
        • 5 to 6 clear photos of the racket, focusing on the edges and any potential cracks.
        • If possible, please also attach a copy of the purchase receipt or proof of purchase.

    For Adidas After-Sales requests, you will need to send a video of the racket clearly showing the defect (without frame protector if there is one) as well as the entire racket to sav@esprit-padel-shop.com. The brand no longer accepts photos.

     

    • Assessment and handling:

     

      • Our after-sales service team will carefully examine your request and the photos provided. If your request is eligible for coverage under our warranty, we will contact you to arrange for the racket to be taken care of or replaced following the brand's response.
      • In the event that your request is not eligible for warranty coverage, we will inform you of any alternative options that may be available.
      • We will provide you with detailed instructions directly by email following the processing of your request.
      • Please allow a period of 7 days for after-sales processing.

     

    We are committed to handling your after-sales request as quickly as possible and keeping you informed at every stage of the process. Our goal is to resolve your issue quickly and efficiently so you can get back to enjoying your padel.

    If you have any further questions regarding our After-Sales Service Policy, please feel free to contact us by email at 

    sav@esprit-padel-shop.com