Choosing a racket depends on several factors: your playing level (beginner, intermediate, expert), your playing style (power, control) and your playing preferences (weight, shape). Round rackets offer more control, teardrop-shaped rackets are versatile, and diamond-shaped rackets favour power. To help you make the right choice, we offer two tools:

• El Selector: Answer a few simple questions to find the ideal racket for your player profile.
• El Comparator: Compare several rackets to view their features and specifications side by side.

Although they look similar, padel and tennis balls are different. Padel balls have slightly lower pressure and are generally smaller, which slows down play and makes rallies easier.

To extend the lifespan of your racket, avoid leaving it in hot places and protect it from knocks with a cover and a frame protector. Remember to fit and replace your overgrip regularly for greater comfort and a better grip.

You can request a specific weight range (Lighter, Medium or Heavier), subject to stock availability. We offer this option for €5.   

To use it, simply select the "Choose your racket weight" option on the product page before adding the racket to your basket.

To try a racket before buying it, we’ve set up a rental programme. Here’s how it works:

Trial programme terms

• Choice and duration: You can try up to two rackets for 7 days.
• Cost: The service costs €20 per racket. This covers delivery and return shipping.
• Security deposit: The amount shown (equal to the retail price of a new racket) is a security deposit. It will be refunded in full when the trial racket is returned to our warehouse in the same condition and by the agreed date, less the €20 service fee
• Documents: For your first trial order, please send a copy of your ID and proof of address to contact@esprit-padel-shop.com, with the subject line "DOCUMENTS - TRIAL PROGRAMME - [YOUR NAME]".
• Delivery and return: The racket is delivered to the address of your choice. A prepaid return label is included in the parcel so you can easily send it back to us.
• Racket condition: Your security deposit will not be refunded if the racket is returned broken or in poor condition. An unreported late return may also result in the deposit being withheld.
• Benefit: After the trial, we’ll email you a discount offer towards a new racket purchased on our site.

Standard delivery takes 1 to 4 working days in mainland France. You’ll receive a tracking number by email as soon as your order is dispatched, so you can follow its progress in real time.

Here are the delivery options for mainland France in detail:

• Chronopost home delivery: delivery in 24–48 hours.
• Colissimo home delivery: delivery in 48–72 hours.
• Pickup collection point: delivery in 48–72 hours.

Delivery to a collection point in mainland France is free for orders over €80. Home delivery is free on orders of €200 or more. For orders below these amounts or orders outside mainland France, shipping costs are calculated based on weight and destination.

For a return to be accepted, the product must be new, unused and in its original packaging.

Return shipping costs are your responsibility, unless the product is defective, you’re making an exchange or we’ve made a mistake.

For more information about our returns policy, follow this link to find out more.

A promotional code may not work for several reasons:

• Expired validity period: The code may be time-limited, depending on the type of promotional code.
• Conditions not met: Some codes require a minimum spend or apply only to specific products.
• Entry error: Check that you’ve entered the code correctly, with no typos or spaces at the beginning or end.
• Cannot be combined: Promotional codes cannot be combined with each other. Only gift vouchers can be used alongside a promotional code.

If you’ve checked these points and the problem persists, please contact us.

To help us handle your request and provide a quality service, please follow the procedure below by emailing us at sav@esprit-padel-shop.com.

To help us assess your situation quickly, please include the following information in your message:

• Photos of your item (both faces, the sides and the top) to help us identify the problem.
• Your full name, contact details (postal address and phone number) and order number.

Brand-specific information for rackets:

• Adidas – Please attach a video showing the entire racket and the defect.
• Babolat – As well as photos, we’ll need the three letters engraved on the black plastic where the wrist strap attaches, and the racket’s barcode.
• Bullpadel – Send our team the code engraved on the racket.
• Head – You’ll find a QR code on the frame. Take a photo of it and send it by email along with photos of the item.
• Wilson – You’ll find a reference number on the side. Include it in your email.
• Nox – We need the racket’s barcode, which you’ll find on the frame !

If you need to make a claim about an item of clothing, simply send us a photo of the inside label.

We’ll get back to you as quickly as possible once we’ve received all the information we need!

If you need a copy of your invoice, you can now download one yourself.

Simply go to your customer account at the top right of the site, click "My orders", select your order and click "Download PDF invoice"