Choosing a racket depends on several factors: your playing level (beginner, intermediate, expert), your playing style (power, control) and your playing preferences (weight, shape). Round rackets offer more control, teardrop-shaped rackets are versatile, and diamond-shaped rackets favour power. To help you make the right choice, we provide two tools:

• El Selector: Answer a few simple questions to find the ideal racket for your profile.
• El Comparator: Compare several rackets to view their features and specifications side by side.

Although they look alike, padel and tennis balls are different. Padel balls have slightly lower pressure and are generally smaller, which slows down play and makes rallies easier.

To extend the lifespan of your racket, avoid leaving it in hot places and protect it from impacts with a cover and a frame protector. Also remember to fit and replace the overgrip regularly for greater comfort and a better grip.

It is possible to request a weight range of 3–5 grams, within reason. We offer this service free of charge to all our customers.

To request this service, simply go to your basket and specify this in "Order instructions"; this is the page before order confirmation!

To test a racket before buying it, we have set up a rental programme. Here is how it works:

Test programme conditions

• Choice and duration: You can test up to two rackets for 7 days.
• Cost: The service costs €20 per racket. This amount covers shipping and return costs.
• Security deposit: A security deposit of €150 will be required. This amount will be refunded after the racket is returned, minus the €20 service fee.
• Documents: For your first test order, please send a copy of your ID and proof of address to contact@esprit-padel-shop.com, with the subject line "DOCUMENTS - TEST PROGRAMME - [YOUR NAME]".
• Delivery and return: The racket will be delivered to the address of your choice. A prepaid return label is included in the parcel so that you can easily send it back to us.
• Condition of the racket: The security deposit will not be refunded if the racket is returned broken or in poor condition. In addition, any unreported delay in returning it may result in the deposit not being refunded.
• Benefit: After the test, you will be offered a commercial discount by email on the purchase of a new racket on our website.

Standard delivery times are 1 to 4 working days in Metropolitan France. You will receive a tracking number by email as soon as your order is dispatched, allowing you to track its progress in real time.

Here are the detailed delivery options in Metropolitan France:

• Chronopost home delivery: delivery within 24/48 hours.
• Colissimo home delivery: delivery within 48/72 hours.
• Pickup collection point: delivery within 48/72 hours.

Delivery to a collection point in Metropolitan France is free for all orders over €80. Home delivery is then free from €200. For orders below these amounts or orders outside Metropolitan France, shipping costs are calculated according to weight and destination.

For a return to be accepted, the product must be new, unused and in its original packaging.

Return costs are your responsibility, unless the product is defective , you are making an exchange or an error has been made on our part.

For more information on return conditions, here is a link allowing you to find out more.

A promotional code may not work for several reasons:

• Validity period expired: The code may be time-limited, depending on the type of promotional code.
• Conditions not met: Some codes require a minimum purchase amount or apply only to specific products.
• Entry error: Check that you have entered the code correctly, without typos or spaces at the beginning or end.
• Cannot be combined: Promotional codes cannot be combined with each other. Only gift vouchers can be combined with a promotional code.

If you have checked these points and the problem persists, please do not hesitate to contact us.

To process your request as effectively as possible and provide you with a quality service, please follow the procedure below by sending us an email to: sav@esprit-padel-shop.com.

To enable us to assess your situation quickly, please include the following information in your message:

• Photos of your item (both sides, the edges and the top) to help us identify the problem.
• Your full name, your contact details (postal address and telephone number) and your order number.

Brand-specific information for rackets:

• Adidas - Please attach a video showing the entire racket and the defect.
• Babolat - In addition to the photos, we will also need the three engraved letters on the black plastic at the base of the wrist strap, as well as the barcode of the racket.
• Bullpadel - Send our department the engraved code on the racket.
• Head - On the frame, you will find a QR Code; take a photo of it and send it by email with photos.
• Wilson - On the side, you will find a reference number; add it to the email.
• Nox - Here, we require the barcode of the racket; it is located on the frame !

If you need to make a claim for clothing, simply send us a photo of the internal label.

We undertake to reply to you as soon as possible after receiving all the necessary information!

If you need a copy of your invoice, you can now obtain one yourself.

Simply go to your customer account at the top right of the website, click on "My orders", select your order and click on "Download PDF invoice"