In accordance with articles L 221-28 and following of the Consumer Code, you have a period of 14 days to exercise this right of withdrawal without having to justify reasons or to pay penalties. Padel Shop Esprit extends this period to 30 days on a commercial basis in order to give you fully satisfaction.
On the website, the customer therefore benefits from the “satisfied or reimbursed” warranty for 30 days from the delivery of the order.
Raquettes: they should in no case have any trace of scratch or impact, must be new and have no trace of the ball. The grip must be still packed and the racket must not have played.
Shoes: They must be returned with the shoe box (perfect condition) corresponding to the model purchased and should in no case have been worn.
Accessories and others: The product must be returned to the original packaging in perfect condition, to be potentially given for sale.
Nevertheless, we want to register in a process of empowering our customers concerning the management of product returns and the environmental impact that this generates. Thus, Padel Shop spirit will applyReturn shipping costs From 7.99 euros for customers who wish to make a return from France and 11.99 euros for customers who wish to make a return from Belgium, Spain, Portugal or Italy. For exchanges, the return of the new product is offered by Padel Shop spirit.
You can go to our Padel Shop Esprit Retry Portal:
For other geographic areas, you can reach us by email, we will indicate the procedure to follow: firstname.lastname@example.org
For customers who have encountered a problem with a defective product, it seems more fair to cover the costs of returning and this during the period of warranty of their products. To do this, you can go to our return portal and choose the pattern: "poor quality / manufacturing defect".
Exercise of the right of withdrawal
For any request for refund of an order placed on the site Padel Shop spirit And containing an article offered (example Christmas offer: "€ 49 of purchase, a T-shirt Padel Shop spirit With a value of € 19.90 including tax will be offered "), the Customer undertakes to also return the article offered. In the event of no return from this article, the amount of it will be deducted from the amount of the Refund (facial value indicated in the offer).
Consequences of the right of withdrawal
The exercise of the right of withdrawal is excluded for the following contracts
- Contracts for the supply of goods made according to consumer specifications or clearly personalized
- contracts for the provision of goods likely to deteriorate or expand quickly
- the contracts for the supply of goods which have been unconstruction by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection
Legal compliance guarantee
The seller is required to deliver good to the contract and responds to existing compliance defects during issuance. He also responds to compliance defects resulting from packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility.
To comply with the contract, the property must:
- Be specific to the usually expected use of a similar property and, if applicable:
- correspond to the description given by the seller and have the qualities that he presented to the buyer in the form of a sample or model;
- Present the qualities that a buyer can legitimately wait for public statements made by the seller, or the manufacturer.
A defective racket other than by normal use, the customer can send photos and ifPadel Shop spirit wishes, it will be necessary turn over to Padel Shop spirit. It will be the subject of a careful analysis on our part in order to validate whether or not it presents a defect and will then be returned to the supplier.
In the event that the care is accepted, the customer may, depending on the product, obtain an exchange or repair from Padel Shop spirit. If the repair or replacement of the product cannot be carried out or are not desired by the Customer, a voucher of an amount equivalent to the purchase price of the item will be offered to you.
When the responsibility of Padel Shop spirit or one of its suppliers is incurred, the return costs are borne by the supply of a good pre-apprusted.
The assets issued as part of a customer return/cancellation are only valid for a year and will be extended automatically after this period.